FAQs

Ebay Help

Can I combine shipping on eBay purchases?

How do I checkout for my eBay purchase?

What payment methods do you accept on eBay purchases?

Will you notify me when my order ships?

What countries do you ship eBay orders to?

I received a second chance offer, is it really from Trainz?

What is your eBay feedback policy?

Selling Your Trains

Can I sell my trains to you?

Web Site Help

Where are the items I placed in my shopping cart?

Uncategorized

What is extended bidding?

What is your address?

Placing An Order

What is your customer pick up policy?

How much sales tax will I be charged?

I noticed an item on your site yesterday, now it is gone. Where did it go?

Will you notify me when my order ships?

How do you determine conditions - Grading Standards?

What payment methods do you accept?

Returns & Exchanges

What is your return policy?

My package is damaged, what do I do now?

It doesn't operate, but I don't want a refund, can you fix it?

Shipping Questions

What countries do you ship to and what is the shipping cost?

What method of shipping do you use?

How fast do you ship?

Will you notify me when my order ships?

Will you insure my package?

How do I track my package?

How much is shipping for pre-order items?

I live in Canada, what is your shipping policy?

TrainzAuctions.com Help

Basic Account Management

How to pay my invoice with a Credit Card.

Change your Password

How to Bid

What is a Straight Bid

Bidding Types

What is a Max Bid

How to do Absentee Bidding

Accepted Forms of Payment

Shipping and Pickup

When does the auction end?

Can I view past auctions?

Why am I unable to bid on an item?

How does extended bidding work?

What do I do if I forgot my Password?

What is a Buyers Premium?

How to pay my invoice with PayPal.

Change your Address