Our Vision: To be the very best model train retailer on the planet.
Our Mission:
- To help our friends build their dreams by being the best source of a wide variety of high quality model trains from the hobby’s premier website.
- We realize that our business is our customer’s hobby, which they enjoy because it is not only fun and exciting, but relaxing as well. Our goal is to make that process extremely easy and simple and to be more than a supplier, - a trusted friend helping them to build their dream collection or layout.
- To be the best source means to provide an unparalleled assortment of quality model trains, at good prices, in various scales and era's. We will always maintain a knowledgeable, experienced, and courteous staff dedicated to the hobby of model trains to help keep the hobby exciting and fun.
- By staying abreast of technology and providing a wealth of content, we will continue to provide the best model train destination the internet has to offer. We will continue to cultivate an online community, consisting of model train enthusiasts and serious collectors to connect and share the hobby as well.
- We will deliver outstanding customer service and strive to get every single order perfect. We offer a 100% satisfaction guarantee to prove it.
Our Values: As a customer-driven company, our corporate values provide the framework necessary to achieve our vision and mission. These values include the following:
- To always operate with integrity, be fair and honest, in every aspect of our business.
- To serve our customers so they know that they are important and appreciated; and to expeditiously take care of whatever they need.
- To promote the model railroading hobby through our interaction with customers, and by providing an outstanding website experience.
- To make Trainz.com an enjoyable and rewarding place for people to do great work and to be recognized for their efforts.
