It's a simple question - why create a profile to buy on Trainz.com? 

Early Access We post all of our collectibles on Trainz.com for two weeks before they are listed on our eBay Store. 

Better prices Our prices on Trainz.com are lower than eBay.

Free Shipping option We offer free shipping on orders of $500 or more to the continental United States.

Earn points for your purchases  Trainz Rewards lets you earn up to three point for every dollar spent (excluding tax and shipping) on every purchase. Step up to a Private Car membership and earn five points per dollar. It adds up quickly!

More products  We offer a wider selection of products on Trainz.com, with over 140,000 items listed, compared to the 83,000 on our eBay Store. The difference? Factory Stock items under $25.

Promotions!  We offer multiple sales, special discounts, and promotions on Trainz.com during the year. From our popular Points Multiplier events, buy one/get one, discounts on selected categories, even our ultra rare Free Shipping offers. Your dollar goes farther at Trainz.com!

Wish List Once you've created an account on Trainz.com you can begin adding items to your wish list. Find something you want but it's out of stock? Add it to your wish list and we'll reach out when it's back on the shelf. 

Price Drop Alerts Have your eye on something but don't have the funds just yet? No need to sit there and hit refresh over and over. Opt-in for our Wish List Price Drop Alert emails, and we'll let you know when your wish is less expensive.

Track Your Collection Have a big collection and want to start tracking things? Visit our Trainz Community site and make use of our online collection management tool.  

Weekly Newsletter Subscribe to our newsletter and receive a personalized email once a week showcasing some of our latest and greatest offerings, receive special discounts, get early access to sales, and more!

Trainz is located at 2740 Faith Industrial Drive, Buford, GA 30518. 

Note: We cannot accept checks for eBay purchases per eBay and our payment processing software.

We love happy customers and do our best to maintain a fair and hassle-free customer satisfaction policy. We will gladly repair or replace your item, issue a refund, or negotiate a partial credit.

Just contact us within 30 days of receipt of the item (or within 60 days if you are a Private Car member). Explain why the item does not meet your expectations and how you would like us to handle the issue. If your item has been damaged try to include a photograph of the actual damages. We’ll do our absolute best to make you happy.

If you and Trainz decide that the best recourse is to return the item for refund or repair we will send you a pre-paid return shipping label at no cost. Make sure to include your contact and order information when you return your items. Once Trainz receives and inspects the items we will repair your item or issue a refund.

Trainz reserves the right to charge you:

• Return shipping if the return is not the fault of Trainz.
• 15% re-stocking fee if an item is not returned in its original condition. 
• Any carrier charges resulting from a refused shipment.

Our return policy may differ on our other marketplaces such as eBay. If your item was not purchased on Trainz.com, please review the return policy where your item was purchased 

If you have any questions, don't hesitate to Submit a Support Ticket.

International Return Policy

For International orders only:

• Trainz does not refund shipping charges.
• Customers are responsible for paying return shipping.

Our Return Policy for International Orders is the same as our regular return policy with the following exceptions:

• Trainz does not refund shipping charges.
• Customers are responsible for paying return shipping.

We're always on the lookout for new collections to purchase. While we're best known for our O gauge offerings, Trainz has experience in selling everything from tiny Z all the way up to giant G scale. 

Visit our site Sellmytrains.com to learn more!

A good rule of thumb is that Trainz will typically offer to purchase collections only if we can offer at least $1,000.

• In general, if a collection is worth substantially more than $1,000 then Trainz is interested.

• Trainz buys model train collectibles (our bread and butter) and some other non-train collectibles. 

• We are usually interested in looking at *all* train collections that are Brass, O Scale, Standard Gauge or G Scale.

• We are sometimes interested in collections if they contain just a few valuable pieces. Conversely, we sometimes choose to pass on collections if they contain many common or inexpensive items where most of the items in the collection are worth less than $30 each.

• Lower-value collections where there is a lot of box-matching labor required are tough for us, and we will sometimes choose to pass on these collections.

Learn more at Sellmytrains.com!

While an inventory list is immensely helpful in providing you with a fast and accurate quote, not everyone has one. If you have the time, we do offer an Excel sheet for recording your inventory. 

For those who prefer the handwritten approach, we also have a PFD list available for download.

Good question! It comes down to how you value three things: price received, effort, and payment speed. With Trainz, we provide a good value for your collection with minimal effort on your part, and a clear payment schedule. 

Interested in learning more? Check out this article on the selling process written by Trainz founder and chief engineer, Scott Griggs. 

Ready to reach out? We have a few different ways you can contact us. 

Contact form: Click here!

Email: sellmytrains@trainz.com

Phone: 1-866-285-5840

Physical address: 2740 Faith Industrial Drive Buford, GA 30518

For website orders, it is important that you complete the checkout process in the same sitting. The shopping cart will not save items for you, unless you create an account. So, if you go back to your shopping cart, say later in the day, your cart will be empty. If you see anything you absolutely want right now, please checkout.

Sorry about that! Our inventory can move very quickly. 

The moment your order ships you will receive an automated confirmation e-mail which provides tracking or shipment confirmation information.

Email deliverability can be impacted by multiple issues.

• A typo in your email address.
• Length of time since the last Trainz.com email you opened.
• You’ve previously marked Trainz.com as spam.
• Your email provider has decided Trainz.com emails are spam.

Start by making sure you entered your email address correctly when signing up. Check your spam folder for emails from us, and if you find one you can Mark this email as not spam or drag it to your inbox folder. Lastly, some email providers such as Yahoo, RR.com, and iCloud can be excessive in their filtering of emails received. 

If you’re still having trouble receiving emails from Trainz, consider signing up with a free email provider like Gmail.

We utilize TCA condition standards as follows:

C-10 Mint - Brand New all original, unused and unblemished.

C-9 Factory New - Brand New all original, unused, may evidence factory rubs and the slightest evidence of handling, shipping and having been test run at the factory.

C-8 Like New - Complete all original, no rust, no missing parts, may show effects of being on display and/or age, may have been run.

C-7 Excellent - all original minute scratches and paint nicks, no rust and no missing parts. No distortion of component parts.

C-6 Very Good - Minor scratches and paint nicks, minor spots of surface rust, free of dents. May have minor parts replaced.

C-5 Good - Sign of play wear with scratches and minor paint loss. Small dents, minor surface rust. Evidence of heavy use.

C-4 Fair - Scratched, moderate paint loss, dented missing parts, surface rust. Evidence of heavy use.

C-3 Poor - Requires major body repair. Heavily scratched, major rust and missing parts. Restoration candidate.

C-2 Restoration required.

C-1 Junk, parts value only.

Box Grading:

P-10 Never opened. All edges are crisp. All applicable wrap/tape is undisturbed.

P-9 Same as P-10, but item may have original store or dealer stamp.

P-8 Same as P-9, but box has been neatly or carefully opened. Box is complete including liners.

P-7 Same as P-8, but box shows moderate wear from being opened or closed.

P-6 Same as P-7, but heavy wear. Inner flaps may require repair.

P-5 Same as P-6, but very heavy wear. Outer flaps may require repair. Liners/inner flaps may be missing.

P-4 Same as P-5, but one or both of the exterior flaps are missing.

We accept direct credit card payments from Visa, MasterCard, American Express, and Discover. We also accept PayPal.

If your business is legally registered for sales tax exemption in your state, please email customerservice@trainz.com with the subject line "Sales tax exemption request" before placing your order. You will need to provide a digital copy of your sales tax certificate for our records. To aid you in filling out your form, we’ve provided the information below. 

On your sales tax certificate seller/supplier field, please enter: Trainz.com, Inc. In the address field for our company, please enter: 2740 Faith Industrial Drive, Ste 200, Buford, GA 30518.

Please note this application is solely for purchases made on Trainz.com and does not apply to eBay, as that site has its own policies regarding Sales Tax.

In-stock products display a message saying "Ships in 1 Business Day".  Orders for in-stock products that come in before noon are often shipped the same day.  

Some of our items are special orders, and these items will display messages such as "Ships in 5-10 business days".   Please note that we ship orders Monday to Friday, i.e. Saturday and Sunday are not counted as "Business Days".

Recent experience has shown us carriers have had trouble meeting delivery timelines. Unfortunately, this is out of our control.

We’re committed to keeping our shipping prices low, and our delivery times fast. Our system will automatically choose the best carrier at the time of shipment to help us deliver the lowest prices and fastest service possible. We ship packages with all major carriers using a variety of services. Your order is professionally packed to offer the best possible protection during transit. If something should go wrong, every package we ship is insured against both loss and damage. The moment your order ships you will receive an automated confirmation e-mail which provides tracking or shipment confirmation.

We cannot ship to P.O. boxes if the order total exceeds $100.

Yes! Packages shipped by UPS and Fed Ex will be automatically insured and is included in the posted shipping cost.Post Office Box holders - We can no longer send insured shipments over $50 to P.O. Boxes. If we must ship to a P.O. Box at your insistence, it will not and can not be insured, and will be sent at your own risk via the USPS.

When you receive our "Your item has shipped" email, it will include your tracking number. You may go to either FedEx.com, USPS.com, or UPS.com depending on shipping method and enter your tracking number to receive an up to date status of your shipment.

The Trainz Wish List allows you to save items in one handy location. When that product returns to stock, or drops in price, you will be alerted via email.

1. The Wish List tracks the model number of each item you add a wish for, so it can let you know when similar items, regardless of grading condition, become available on Trainz.com.
2. It informs you about any recently listed Trainz.com inventory that matches your wishes.
3. It informs you about price reductions of any Trainz.com inventory that matches your wishes.
4. If you choose to, you can now opt-in to receive email alerts for new inventory or price reductions. Please note that you will not receive wish list emails unless you opt-in on the Wish List Preferences.

To add items to your Wish List, you will need to be logged into Trainz.com. Using the Trainz.com search or browse functionality, find a listing that you would like to add a wish for. 

On the Trainz.com search results page, you will see a "heart" in the top left of the listing. Hover over heart symbol and the phrase “Add to Wish List" appears. If you click the heart, the heart will go green indicating that the item is in your Wish List.  Clicking the heart icon when you have already added an item to the Wish List will toggle the item back off of your Wish List. 

Please note that you can now find and add wishes for out-of-stock items!

To manage your Wish List, click on the ”Wish List” link in the header of any Trainz.com page:

You will be taken to the “Wish List” page, where you can manage all the options for your wishes. See below for what this page looks like.

We have annotated the above screenshot with numbers, to show the various features of the My Wish List page.

1. Search your Wish List (useful for long lists!)
2. Choose whether you want email alerts.
3. Checkbox to remove unwanted items.
4. Clicking stock status will take you to the listing(s) corresponding to the wish.
5. Choose to receive an availability alert.
6. Choose to receive a price drop alert.
7. Sort by newest wishes, price, stock status, or alphabetical order.
8. Click to add a note to your wish.
9. Change the number of wishes displayed per page.
10. Navigate from page to page.

Our intent is never to spam your inbox. By default, the Trainz Wish List will not send you emails. You must actively opt-in to receive email alerts by clicking on the Email Alerts button (2), and choosing the Availability Alert (5) and/or Price Alert (6) options shown below so we know what we are allowed to send. 

1. Search your Wish List (useful for long lists!)
2. Choose whether you want email alerts.
3. Checkbox to remove unwanted items.
4. Clicking stock status will take you to the listing(s) corresponding to the wish.
5. Choose to receive an availability alert.
6. Choose to receive a price drop alert.
7. Sort by newest wishes, price, stock status, or alphabetical order.
8. Click to add a note to your wish.
9. Change the number of wishes displayed per page.
10. Navigate from page to page.

Let's say you wished for a Lionel 2055 Hudson steam locomotive, grade C-5. That particular engine might be sold, but we may have a grade C-4 or C-6 in stock as well. The Trainz Wishlist will notify you if an item is in stock by looking at the model number only, exclusive of grading. 

If Trainz Wishlist emails are undeliverable, Trainz can turn off Wishlist Email Alerts. 

When Trainz sends out Wishlist emails, sometimes the receiving Internet Service Provider (ISP) that is providing you with your email address, does not deliver the message, and the message 'bounces'. Examples of bounces are:

• The mailbox is full or over quota
• The email address does not exist - usually the result of a typo
• The ISP is aggressively filtering for SPAM messages and has deemed our wishlist emails to be SPAM

These email bounces can hurt Trainz ability to send wishlist emails in general, therefore Trainz can choose to turn off Email Alerts for addresses that frequently bounce. 

ISPs that are known to be strict with our type of emails include AOL, iCloud, Outlook, RoadRunner/Time Warner Cable/Charter/Spectrum, Windstream, Yahoo, and zoominternet.net. 

Gmail appears to be a good choice if you are looking for an alternate email provider to receive Trainz Wishlist Email Alerts. If you are using Gmail and you suspect your mailbox is nearly full, Google provides some cleanup advice in their article Manage files in your Google Drive storage as storage is shared across Google Drive, Gmail & Google Photos.