Frequently Asked Questions

Shopping on

Why should I shop from you at instead of eBay?

What is your address?

Returns & Exchanges

What is your return policy?

What is your return policy for International Orders

My package is damaged, what do I do now?

It doesn't operate, but I don't want a refund, can you fix it?

Selling Your Trains

Can I sell my model trains to you?

How does the selling process work?

Do I need an inventory list?

Why should I go with Trainz? Couldn't I sell it myself?

Okay, you've sold me. How do I get in touch with Trainz to sell my collection?

Placing An Order

Where are the items I placed in my shopping cart?

I noticed an item on your site yesterday, now it is gone. Where did it go?

Will you notify me when my order ships?

I’m not getting your emails. What’s going on?

How do you determine conditions - Grading Standards?

What payment methods do you accept?

Why was I charged sales tax?

I am a reseller. How do I register my business as exempt from sales tax?

Shipping Questions

Where is my order?

What method of shipping do you use?

Will you notify me when my order ships?

Will you insure my package?

How do I track my package?

Trainz Wishlist

What is the Trainz Wish List?

How do I add items to my Wish List?

How do I manage my Wish List?

Will I get spammed if I add items to my Wish List?

The item I wished for was sold, why am I still getting notifications?

Why were my Wishlist Email Alerts turned off?