Return Policy

To return an item you must contact us within 30 days of receiving the item and prior to returning it. If an item is damaged, improperly advertised, lost in shipment, or improperly fulfilled Trainz.com, Inc. will pay for return shipping and offer a full refund or replacement. If you are returning your item for any other reason return shipping may be your responsibility and a 15% re-stocking fee may be charged for items not returned in complete original condition.

Our return policy may differ on other marketplaces. Please review the item details and return policy stated where your item was purchased if it was not from Trainz.com.

Your refund will be issued after we receive the item.

Contact us to start a return.