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Please note that you can find many answers about selling your trains on our sellmytrains.com. Often the fastest way to get an offer for your trains is to fill our our Get a Quote form. You can also find a comprehensive description of how the Trainz.com buying process works.

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If you placed your order on eBay, they prefer that you use the 'Contact seller' functionality on eBay to contact us.

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Please note that some parts of your order may ship separately as indicated by the items availability when you placed your order. We’ll send a shipping confirmation e-mail as soon as your order ships. Double check your spam folder to make sure you didn’t miss it.

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This number can be found on your order confirmation e-mail or on your Trainz packing slip as "Trainz Order Id".

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If you are contacting us about a specific item please include the SKU or Item Title.

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