We at Trainz are committed to protecting the privacy of our customers and users.  This Privacy Policy is intended to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our sites and services, including:

  • Our listings on

This privacy policy applies solely to information collected by Trainz.

This Privacy Policy will provide the following information:

  1. What personally identifiable information is collected from you through Trainz, how it is used, and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

Trainz is the sole user of the information we collect on our sites.  We do not sell your personally identifiable information.  We collect only information that you voluntarily give us via purchases you make from us, forms on our websites, email, or other direct contact from you.  Trainz may use third parties for the purpose of fulfilling required services to our customers but these parties are not authorized to use or disclose personal data except for fulfilling the obligation to Trainz and you.  We do use the information you provide us for the following purposes:

  • Trainz account access

  • Identity confirmation

  • Provide order updates

  • Provide shipping and tracking information

  • Elicit feedback

  • Send opt-in email marketing messages

We also use sales data from transactions to create aggregate product pricing data that we use and may share with our partners, but no personally identifiable information is shared.

Your Access to and Control over Information

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us at  

  • Opt you out of marketing communications

  • Change/correct your data

  • Delete your data in our marketing systems


We utilize industry best practices to protect your information.  We follow PCI (Payment Card Industry) standards and do not store credit card information provided by customers.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site.  Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.


We request information from you on our order form. To buy from us, you must provide contact information and financial information. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.


We will not intentionally collect personal information via the Internet from children under the age of 18.

User Communities

Our websites include community areas (e.g., forums, blogs, and chat rooms) in which you may participate after establishing a Membership Account. Although your participation in these communities is governed by this privacy policy, there are certain important characteristics of these communities that you should always keep in mind.

  1. We use Membership Account registration information and other information users provide as they interact within the communities to authenticate users, provide communications to users regarding the community, and administer the community (including: managing the technical requirements of the site, monitoring submissions and posts for offensive content, and removing offensive content at our sole discretion).

  2. Information you provide in a posting on a blog or bulletin board (including your name, email address, address, or phone number), is available (even after you stop participating in the community) to any other individual who has access to that same community and may be used by another individual in a manner unintended by you, such as a target for unsolicited communications. You should, therefore, treat any information provided by you in the content of a submission or post to a community as public information.

  3. Upon termination of a community, Personal Information we have collected through the community will continue to be treated in accordance with this privacy policy.


Trainz websites may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our sites and to read the privacy statements of any other site that collects personally identifiable information.


Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-866-285-5840 or via