For our Canadian customers

 

O Canada! We've heard your request to join in on the fun at Trainz.com. You want to earn Trainz Rewards points, you want the early access and special benefits that come from being a Private Car member. It's taken some serious work and a few visits to Tim Hortons (you've been holding out those Timbits on us), but we made your wish come true. 

Trainz.com is now shipping to Canada! I know you want the details.

  • Duties and taxes are included and quoted at checkout.
  • Shipping transit time is estimated and shown at checkout.
  • Package labeling may mention OpenBorder, our delivery partner who acts as the Importer of record.
  • We partner with local carriers for last-mile delivery, typically Canada Post.
Geolocation
If you come to the site from Canada you will be identified by Geolocation and your location will automatically be set to Canada as follows:

You have the option to change your country/region if the geolocation feature is incorrect, or you can update the country setting on the header of any Trainz.com page. 

Product Eligibility for the Canada market
Not all products are available for sale in the Canada market.  Here is the criteria for a product being listed in the Canadian market:
  • Product or item must be available in stock (not Drop Ship or Factory Stock)
  • Weight must be less than 150lbs 
  • Length must be less than 108 inches
  • Length + Girth must be less than 165 inches
Checkout
At checkout, Canadian market Shoppers will be presented with the option to choose a Canadian shipping address:
At checkout, if taxes or duties apply the customer will be quoted an "all-in" Shipping, Duties and Taxes amount as follows:
If you have any questions, please use the Contact Us form to get in touch with Customer Service.