Our Private Car premium membership is part of our Trainz Rewards program.
Intended for the serious collector, Private Car provide accelerated points earning and exclusive benefits:
- Earn 5 points per dollar spent.
- Extended 60 day return window.
- Extended 30 day customer pickup window.
- No-questions-asked returns.
- Exclusive 7 Day Preview.
Before signing up for Private Car membership, you must first create a Trainz Rewards account. Simply click on the "Sign up and Earn Points"
button found on the bottom right of any Trainz.com page to begin.
Extended Return Window
Private Car members gain access to an extended 60 day return window, double our standard 30 day return window. This gives you twice as long to make a return should you need to.
Extended Pickup Window
Don’t want to subject your new purchase to the jolts and shakes of shipping? While we do box our trains as best as we can to keep your new purchase safe, some customers choose to pick up their items directly from our headquarters in Buford, Georgia (subject to current operating conditions). Regular customers are required to pick up their orders within 14 days, but Private Car members unlock an extended 30 day customer pickup window.
No Questions Asked Returns
Trainz wants you to be happy with your purchase. If it’s damaged in shipping or isn’t how we described it, contact our customer service team and we’ll do what we can to make it right. If the return is due to a mistake on your part you may be required to pay a restocking fee.
Exclusive 7 Day Preview
One of our most sought-after benefits, with the Private Car membership
you’ll receive a special preview
of all previously-owned Collectible inventory listed on Trainz.com.
Collectibles will be viewable by all customers, but for the first seven days that they are listed, only logged-in Private Car members will be able to purchase them. This gives our Private Car members an opportunity to purchase our rarest and most exclusive collectible trains prior to non-members having this opportunity.