Effective date: October 29, 2026
- Text us at
- (844) 455-0967 Text us
- Commands
- JOIN STOP HELP
- Cost
- Free from Trainz. Msg & data rates may apply.
- Frequency
- Varies
The program
Trainz.com, Inc. ("Trainz") sends recurring automated marketing text messages, such as promotions, new arrivals and cart reminders, to customers in the United States and Canada who opt in. You can join by signing up through a form on trainz.com or by texting JOIN to (844) 455-0967. By opting in, you agree to receive these messages at the mobile number you provide, including messages sent by an autodialer. Consent is not a condition of any purchase.
Frequency and cost
Message frequency varies. Message and data rates may apply; check your mobile plan for details. Trainz doesn't charge for the program.
Opting out
Text STOP to (844) 455-0967 at any time. QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE and OPT OUT also work. You'll get one message confirming you're unsubscribed, and no further texts after that. Opting out of texts doesn't unsubscribe you from Trainz emails, which you manage separately.
Help
Text HELP to (844) 455-0967 and we'll reply with how to reach our customer service team through our Contact Us page.
Changes
If you change your mobile number, sign up again with the new number. If our sending number changes, we'll tell you by text from the current number. We may change or end the program or these terms as the law allows.
Delivery
Mobile carriers aren't liable for delayed or undelivered messages, and delivery isn't guaranteed. To the extent the law allows, Trainz isn't liable for delayed, failed or misdirected messages.
Privacy
Our Privacy Policy explains how we use your information. We don't share your text-message opt-in or consent with third parties for their own marketing.